Privacy Policy for Deep Blue Express

Effective Date: 03/01/2026
Last Updated: 03/01/2026

Deep Blue Express we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect
   We collect personal information that you voluntarily provide to us when you place an order, create an account, or contact us. This information may include:

• Your name, email address, shipping address, and phone number.
• Transaction details and payment information (processed securely by our payment partners).
• Communications and correspondence with us.

2. Use of Your Information
   We use the information we collect to:

• Process and fulfill your orders, including delivery.
• Communicate with you about your order status, service updates, and company news.
• Improve our website, services, and customer experience.
• Comply with legal obligations.

3. Sharing of Your Information
   We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share information only in the following limited circumstances:

• With trusted service providers who assist us in operating our website and conducting our business (such as shipping carriers and payment processors), under strict confidentiality agreements.
• When required by law or to protect our rights, property, or safety. 

4. Your Phone Number and SMS Consent
   We collect your phone number primarily to facilitate delivery and provide essential customer service related to your shipment. 

We have a strict policy: We will never share, sell, or disclose your phone number or SMS opt-in data with any third-party or affiliate for their independent marketing or promotional purposes.

By providing your phone number and opting in to our SMS service, you agree to receive transactional and informational messages from us as described in the SMS Terms & Conditions below.

5. Data Security
   We implement a variety of security measures to maintain the safety of your personal information. However, no electronic transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights
   Depending on your location, you may have rights to access, correct, or delete your personal information. To exercise these rights, please contact us atsupport@deepbluexpress.com

7. Changes to This Privacy Policy
   We may update this policy periodically. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

8. Contact Us
   If you have any questions about this Privacy Policy, please contact us at:

Deep Blue Express
Business Address

1621, CENTRAL AVENUE,
CHEYENNE, WY 82001,
UNITED STATES.
usa@deepbluexpress.com
Phone Number – +1(307)263-4756

SMS Terms & Conditions

By opting in to SMS communications from Deep Blue Express, you agree to receive automated text messages regarding your orders and our services.

1. Program Description
   We send SMS notifications to provide you with updates related to your shipments and transactions, such as order confirmations, shipping notifications, delivery updates, and important service alerts.

2. Message Frequency
   Message frequency will vary based on your transaction activity with us. You may receive messages periodically when you have an active order.

3. Message and Data Rates
   Message and data rates may apply from your mobile carrier. You are solely responsible for any charges incurred from receiving text messages from us.
   
   How to Opt-In

4. You can opt-in to receive SMS messages by providing your mobile phone number and checking the consent box during checkout or when creating an account on our website. 

5. How to Opt-Out (STOP)
   You can opt-out of receiving SMS messages from us at any time. To stop receiving messages, simply reply STOPto any SMS message you receive from us. You will receive one final confirmation message.

6. For Help
   For assistance with our SMS program or if you are experiencing issues, you can reply HELPto any message you receive, or contact our customer service directly atsupport@deepbluexpress.com / +1(307)263-4756 

7. Supported Carriers
   Our SMS services are available on most major U.S. carriers, including but not limited to: AT&T, T-Mobile, Verizon, Sprint, Boost, Cricket, MetroPCS, and others. Carriers are not liable for delayed or undelivered messages.

8. Privacy
   Your privacy is important to us. We will only use the phone number you provide to send you the types of communications described above. Please see our Privacy Policyfor full details on how we handle your information. 

9. Changes to Terms
   We reserve the right to modify these SMS Terms & Conditions at any time. Changes will be effective upon posting to our website.