- Consent Disclosure
By opting in to receive SMS messages from DeepBlue, you consent to receive text messages for the purposes outlined below. We respect your privacy and hereby state that:
Phone numbers collected for SMS communication purposes will not be shared with any third parties or affiliates for marketing purposes.
Your phone number is used exclusively for DeepBlue communications as described in these terms.
- Use Cases
We send SMS/text messages for the following purposes:
- Shipping Notifications: Updates about your order shipment status
- Delivery Updates: Real-time delivery tracking information
- Customer Care: Responses to your inquiries and support requests
- Order Confirmations: Confirmation of your purchases
- Appointment Reminders: For scheduled services or consultations
- Security Alerts: Important account security notifications
- Promotional Messages: Only if you have explicitly opted in for marketing communications
- Frequency
Message frequency may vary. The number of messages you receive depends on your interactions with our services. Typically, transactional messages are sent as needed based on your orders or inquiries, while promotional messages (if opted in) are sent periodically.
- Fees
Message and data rates may apply. Depending on your mobile carrier and plan, you may incur charges for sending and receiving text messages. DeepBlue does not charge you for these messages, but standard carrier rates apply. Check with your mobile provider for details about your specific plan.
- Opt-Out / Help Instructions
You can opt out of receiving SMS messages at any time:
- To STOP receiving messages: Reply STOP to any SMS from us
- For HELP: Reply HELP to any SMS or email support@deepblueinc.us
- Through your account: Update preferences in your account settings
After texting STOP, you will receive one final confirmation message. Please allow up to 48 hours for your opt-out request to be fully processed.
- Carrier Limitations
Carriers are not liable for delayed or undelivered messages. Message delivery depends on several factors including your mobile carrier’s network availability, your device compatibility, and current location. We strive to ensure reliable delivery but cannot guarantee that all messages will be delivered promptly or at all due to factors beyond our control.
- Supported Carriers
Our SMS service works with most major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, and others. Some smaller carriers or MVNOs may not be supported. If you change your mobile carrier, you may need to update your SMS preferences.
- Privacy & Data Security
We protect your phone number and SMS communication data in accordance with our Privacy Policy. We implement reasonable security measures to protect against unauthorized access to or disclosure of your information.
Effective Date: [Insert Date]
Contact: For questions about these SMS Terms, please contact us at support@deepblueinc.us or through our contact form.
These SMS Terms are incorporated by reference into our overall Terms of Service.